Unable to access portal

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Jan 31, 2023 - 09:45 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 31, 2023 - 06:57 PST

Investigating

We are currently investigating an issue where a subset of our customers are unable to login to the portal and will receive an error message stating: "We've signed you out due to inactivity. Please sign in again!" Updates to follow.

Posted Jan 31, 2023 - 06:32 PST

This incident affected: Web Portal.