All Systems Operational
Web Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
Fax Services ? Operational
90 days ago
100.0 % uptime
Today
FaxBridges Operational
90 days ago
100.0 % uptime
Today
Numbers Porting Operational
90 days ago
100.0 % uptime
Today
Numbers Provision Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Google Cloud SQL Operational
90 days ago
100.0 % uptime
Today
Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud DNS Operational
90 days ago
100.0 % uptime
Today
Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
mailgun Outbound Delivery Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Inbound email processing Operational
mailgun SMTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 01:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:01 PST
Scheduled - The Documo platform will be undergoing planned maintenance between 12:00 AM and 1:00 AM US/Pacific Time on Saturday, November 21. During the maintenance, the Documo platform will be unavailable via the web portal and API.

Inbound faxes will be queued during this time and delivered shortly after the maintenance is complete.
Nov 19, 05:41 PST
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Resolved - Inbound and outbound fax performance has returned to normal.
Nov 12, 14:43 PST
Update - Performance continues to improve, and we're still actively monitoring for all fax delays to be resolved
Nov 12, 13:31 PST
Monitoring - Performance has started to improve following our most recent maintenance. We're now monitoring to ensure all delays are resolved
Nov 12, 12:45 PST
Update - We're performing additional maintenance to resolve the delay
Nov 12, 12:19 PST
Update - We're performing maintenance to resolve the delay
Nov 12, 11:28 PST
Identified - We've identified the issue and are taking steps to resolve the delay
Nov 12, 11:05 PST
Investigating - Inbound and outbound faxes are currently delayed, and our team is investigating the cause. Some web portal users may experience outbound faxes in a "transmitting" state for longer than normal.

Both inbound and outbound faxes will eventually be sent or received with no anticipated loss of data.
Nov 12, 10:20 PST
Resolved - Both the web portal and API are fully operational following the maintenance
Nov 12, 12:44 PST
Update - The maintenance is complete, and we're monitoring the portal and API
Nov 12, 12:29 PST
Monitoring - We need to perform additional maintenance to resolve fax delays. The Web Portal and API will be unavailable for no more than 5 minutes.
Nov 12, 12:18 PST
Resolved - This incident has been resolved.
Nov 12, 12:17 PST
Update - We've completed the maintenance; both the web portal and API are operational
Nov 12, 11:31 PST
Monitoring - The Documo web portal and API endpoints will be down for no longer than two minutes while we resolve faxing delays
Nov 12, 11:26 PST
Nov 11, 2020

No incidents reported.