Investigating - Our team is currently investigating an issue that is causing outbound delays on faxes. Inbound is working as expected.
Aug 11, 14:09 PDT
Web Portal Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Fax Services ? Degraded Performance
90 days ago
100.0 % uptime
Today
FaxBridges Operational
90 days ago
100.0 % uptime
Today
Numbers Porting Operational
90 days ago
100.0 % uptime
Today
Numbers Provision Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
99.92 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Google Cloud SQL Operational
90 days ago
100.0 % uptime
Today
Google Kubernetes Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud DNS Operational
90 days ago
100.0 % uptime
Today
Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Mailgun Operational
Mailgun Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Inbound email processing Operational
mailgun SMTP Operational
Third Party Integrations Operational
Stripe API Operational
Stripe Dashboard Operational
Slack Messaging Operational
Slack Apps/Integrations/APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2022

Unresolved incident: Delay on outbound faxing.

Aug 10, 2022
Resolved - This incident has been resolved
Aug 10, 09:11 PDT
Monitoring - A fix has been implemented and the team will continue to monitor during the sync.
Aug 10, 07:04 PDT
Identified - The issue has been identified with an upstream vendor and the team is working diligently to help resolve. Updates to follow.
Aug 10, 06:37 PDT
Investigating - Our team is currently investigating an issue that is causing delays on inbound faxing. Updates to follow.
Aug 10, 06:30 PDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - On August 7th, Documo's mFax service experienced a delay in the delivery/display of inbound faxes. No inbound faxes were lost due to the issue and impact was deemed minimal.

The root cause of the incident was identified as a failed time sync service at an upstream vendor.

The issue has been identified and resolved, and Documo will continue working both internally and with our vendor partners to ensure our service continues to provide the level of reliability and performance our customers expect.

Aug 8, 17:53 PDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved and the team will continue to monitor.
Aug 2, 09:04 PDT
Update - We are continuing to investigate this issue.
Aug 2, 08:38 PDT
Investigating - We are currently investigating an issue prohibiting users from using our domain (send.mfax.io) for email to fax.
Aug 2, 08:15 PDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.