FMC devices offline

Incident Report for Documo

Resolved

This incident has been resolved.
Posted May 02, 2025 - 15:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 02, 2025 - 13:41 PDT

Identified

The issue has been identified and we are working on implementing a resolution. Updates to follow.
Posted May 02, 2025 - 10:43 PDT

Update

We are continuing to investigate this issue. Updates to follow.
Posted May 02, 2025 - 09:12 PDT

Investigating

We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.
Posted May 02, 2025 - 08:15 PDT
This incident affected: Fax ATA Devices.
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