Error When Attempting to Sign-in

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Aug 05, 2025 - 13:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 05, 2025 - 12:16 PDT

Investigating

We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

Posted Aug 05, 2025 - 10:00 PDT

This incident affected: Web Portal.