System Delays

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Sep 23, 2021 - 16:46 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 23, 2021 - 16:17 PDT

Identified

The issue has been identified and a fix is being resolved now. All faxes, webhooks, and email notifications will start to come through. The team is continuing to monitor.

Posted Sep 23, 2021 - 14:42 PDT

Update

Our engineering team is continuing to work on identifying and resolving the issue as quickly as possible. Updates to follow as we learn more.

Posted Sep 23, 2021 - 14:11 PDT

Investigating

We are currently seeing delays in email and webhook notifications, and latency in fax history updates. Our engineering team is working to identify and resolve the issue as quickly as possible. Updates to follow as we learn more.

Posted Sep 23, 2021 - 13:28 PDT

This incident affected: Fax Services and Email Notifications.