Faxes stuck in processing

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Feb 10, 2023 - 09:11 PST

Update

We are continuing to monitor for further issues.

Posted Feb 10, 2023 - 08:35 PST

Monitoring

A fix has been implemented and we are monitoring the results. Updates to follow.

Posted Feb 10, 2023 - 08:08 PST

Update

We are currently investigating an issue where our network is causing delay in faxes. These faxes will show as processing in the portal. Updates to follow.

Posted Feb 10, 2023 - 07:58 PST

Investigating

We are currently investigating an issue causing faxes to be stuck in processing. Updates to follow.

Posted Feb 10, 2023 - 07:32 PST

This incident affected: Fax Services.