Delay on outbound faxing

Incident Report for Documo

Resolved

This incident has been resolved. Please reach out if you experience any issues.

Posted Dec 22, 2021 - 13:46 PST

Monitoring

Our engineers have identified the issue and have made adjustments on the backend. We are now seeing improved outbound transmission times. Our team is continuing to monitor. Please reach out if you experience any issues.

Posted Dec 22, 2021 - 11:59 PST

Update

Our team is continuing to investigate this issue and will provide updates as we have them. Inbound is working as expected.

Posted Dec 22, 2021 - 09:38 PST

Investigating

Our team is currently investigating an issue that is causing outbound delays on faxes. Inbound is working as expected.

Posted Dec 22, 2021 - 08:46 PST

This incident affected: API, Fax Services, and Web Portal.