Inbound faxes not visible to users

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Dec 26, 2024 - 10:34 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 26, 2024 - 08:52 PST

Update

We are continuing to investigate this issue. Updates to follow.

Posted Dec 26, 2024 - 08:46 PST

Investigating

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.

Posted Dec 26, 2024 - 07:46 PST

This incident affected: Web Portal.