Outbound Fax Delays
Incident Report for Documo
Resolved
This incident has been resolved.
Posted Sep 11, 2024 - 06:07 PDT
Monitoring
A fix has been implemented for the faxes stuck in processing and we are monitoring the results.
Posted Sep 10, 2024 - 15:40 PDT
Identified
We are continuing to monitor the results of the fix put in place. We have observed some faxes from the affected time period are still stuck in processing and are investigating this issue. More updates to follow.
Posted Sep 10, 2024 - 14:46 PDT
Monitoring
A fix has been implemented and we are monitoring the results. We are seeing fax queues start to move along again.
Posted Sep 10, 2024 - 11:30 PDT
Investigating
We are currently investigating an issue causing outbound faxes to get stuck in a processing state. More updates to follow.
Posted Sep 10, 2024 - 11:17 PDT
This incident affected: Fax Services.
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