Outbound Fax Delays

Incident Report for Documo

Resolved

This incident has been resolved.
Posted Dec 12, 2025 - 06:33 PST

Monitoring

A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.
Posted Dec 11, 2025 - 13:49 PST

Identified

We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.
Posted Dec 11, 2025 - 11:35 PST

Investigating

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.
Posted Dec 11, 2025 - 10:18 PST
This incident affected: Fax Services.
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