Number Provisioning Errors

Incident Report for Documo

Resolved

After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.

Posted May 15, 2025 - 11:59 PDT

Identified

The issue has been identified, and a fix is being implemented.

Posted May 14, 2025 - 16:15 PDT

Update

We are continuing to investigate this issue.

Posted May 14, 2025 - 13:01 PDT

Update

We are continuing to investigate this issue. Updates to follow.

Posted May 14, 2025 - 13:00 PDT

Investigating

We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

Posted May 14, 2025 - 10:57 PDT

This incident affected: Number Provisioning.