Portal and Faxing effected

Incident Report for Documo

Resolved

This incident has been resolved.

Posted May 05, 2022 - 09:10 PDT

Update

We are continuing to monitor for any further issues.

Posted May 05, 2022 - 06:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2022 - 06:08 PDT

Investigating

We are currently aware of an issue with accessing the application for a subset of customers. You may experience an 'mFax subscription required' error. The team is working diligently to identify the problem and provide a resolution. Updates to follow.

Posted May 05, 2022 - 06:01 PDT

This incident affected: API, Fax Services, and Web Portal.