Inbound fax errors

Incident Report for Documo

Resolved

This incident has been resolved.
Posted Jul 14, 2025 - 11:58 PDT

Monitoring

A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.
Posted Jul 14, 2025 - 11:11 PDT

Update

We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.
Posted Jul 14, 2025 - 10:47 PDT

Identified

We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.
Posted Jul 14, 2025 - 08:44 PDT
This incident affected: Fax Services.
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