Missing email notifications

Incident Report for Documo

Postmortem

An outage with our upstream SMTP provider caused some email notifications to fail temporarily before being sent as intended, after the outage was resolved. Email notification features and queued communications returned to normal shortly after.

Posted Jun 10, 2024 - 09:10 PDT

Resolved

This incident has been resolved.

Posted May 30, 2024 - 17:26 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 30, 2024 - 13:26 PDT

Update

We are continuing to investigate this issue.

Posted May 30, 2024 - 12:13 PDT

Investigating

Our team is currently investigating an issue that a subset of users are not receiving email notifications for sent/received faxes.

Posted May 30, 2024 - 12:13 PDT

This incident affected: Email Notifications.