Error within portal
Incident Report for Documo
Resolved
This incident has been resolved.
Posted Oct 11, 2023 - 13:20 PDT
Update
The issue has been identified and a fix is being implemented. Updates to follow.
Posted Oct 11, 2023 - 12:40 PDT
Identified
The issue has been identified and a fix is being implemented. Updates to follow.
Posted Oct 11, 2023 - 12:39 PDT
Update
We are continuing to investigate this issue.
Posted Oct 11, 2023 - 12:27 PDT
Investigating
We are currently investigating an issue causing a subset of users to receive an error within the portal stating 'Access to account denied'. This error is limiting some functionality for users such as deleting faxes. Our team is working diligently to resolve. Updates to follow.
Posted Oct 11, 2023 - 11:46 PDT
This incident affected: Web Portal.
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