Error within portal

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Oct 11, 2023 - 13:20 PDT

Update

The issue has been identified and a fix is being implemented. Updates to follow.

Posted Oct 11, 2023 - 12:40 PDT

Identified

The issue has been identified and a fix is being implemented. Updates to follow.

Posted Oct 11, 2023 - 12:39 PDT

Update

We are continuing to investigate this issue.

Posted Oct 11, 2023 - 12:27 PDT

Investigating

We are currently investigating an issue causing a subset of users to receive an error within the portal stating 'Access to account denied'. This error is limiting some functionality for users such as deleting faxes. Our team is working diligently to resolve. Updates to follow.

Posted Oct 11, 2023 - 11:46 PDT

This incident affected: Web Portal.