Error when adding or removing tags in the web portal.

Incident Report for Documo

Resolved

This incident has been resolved.

Posted Jul 18, 2023 - 09:31 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 18, 2023 - 07:05 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 18, 2023 - 06:28 PDT

Investigating

Users are getting the following error when attempting to add or remove tags in the web portal: "Access to account is denied". Our team is currently investigating this issue.

Updates to follow.

Posted Jul 18, 2023 - 06:23 PDT

This incident affected: Web Portal.